Application


SilverMoon Creative Design is committed to individually managing customers instead of handling applications in the office like Exchange or SharePoint. We spend time on what really matters that is why so many businesses trust SilverMoon Creative Design to be the managed hosting services provider for their enterprise application infrastructure. SilverMoon Creative Design provides comprehensive managed services for enterprise application environments for thousands of users from application administration to comprehensive IT services.

Clear and single point accountability is what we provide to our customers where they do not have to navigate through many channels to get their needs met. SilverMoon Creative stand behind what we do to provide customized designs, high-quality remote application management.

SilverMoon Creative design precise IT solutions one customer at a time. We modify and tailor every solution to the customer’s specific needs. We model our services to individualized and unique approach that make a difference, thus sets us apart from any traditional IT services provider.

Managed Applications’ Benefits

Our applications, database and infrastructure administration teams are available and accessible. Our independent consultants ensures that our customers benefit from higher quality services, improved efficiency and overall excellent performance. SilverMoon Creative Design's have experts and experienced technicians that work collaboratively providing a number of benefits:

  • Single point of contact
  • Guaranteed response time
  • 24/7/365 monitoring of critical services
  • Patch updates
  • Remote support for issue resolution
  • Reporting for capacity planning
  • Contracts administration

Nevertheless, all benefits are cost effective and efficient, resulting to optimal and favorable outcomes.


Back Up and Disaster Recovery


Most businesses nowadays will be out of business without a reliable IT infrastructure. If the unthinkable were to happen, you want to be rest assured that you have a reliable and solid back-up and disaster recovery plan.

Natural disasters, equipment failures and error-induced process interruptions are now accompanied by threats originating from malicious intent and overloads on the global infrastructure. These threats to infrastructure stability, together with competitive pressures and market demands, have emphasized the need for effective and thorough disaster recovery planning. It is inevitable that when the information flow stops, so does the business. Ironically, with these threats, many companies find themselves unprepared and have zero readiness in Disaster Recovery (DR) planning despite their increased dependence on IT systems.

A Customized Solution

SilverMoon Creative Design will work with you to develop a customized Disaster Recovery Plan based on your business and its unique needs. A number of factors can influence the scope of a disaster recovery solution. Business hours, availability needs, e-commerce strategies, data criticality, regulatory implications and many other issues must be considered during the assessment and recommendation process. Based on these foreseen needs, SilverMoon Creative Design can offer you a wide range of solutions including everything from Colocation with Managed Services, to Private Cloud services through to Disaster Recovery as a Service (DRaaS). SilverMoon Creative Design also has disaster recovery specialists dedicated to helping you protect your Microsoft Dynamics AX, SAP or Oracle applications.

High-Availability Environments

SilverMoon Creative Design offers an alternative to investing in your own data center and operations facilities to create your Disaster Recovery site. Instead of building and staffing a data center, you can use SilverMoon Creative Design’s mission-critical facilities to lower your operating expenses, reduce capital expenditures and shorten the time it takes to accomplish your Disaster Recovery goals.

Allow SilverMoon Creative Design remove the burden of monitoring and managing your Disaster Recovery infrastructure to give you increased reliability, reduced risk and more time to focus on your core strategic issues.


Communication and Collaboration


Hosted Exchange, Skype for Business and SharePoint are more than just email, communication and collaboration tools. They are a platform for all your business activities, including calendars, contacts, file sharing, content management, chat, task lists, video conferencing and mobility. Exchange, Skype for Business and SharePoint align your people and your technology, enabling them to share information and work together better than they could with any other communications productivity solution.

To get the most out of the exceptional tools, it’s important to understand how to deploy them in an optimal fashion for everyone in your company. Your employees will not use each tool exactly the same. Mobile sales or field workers have very different needs from desk-bound contact center staff or an inside sales team. Finance will use the tools in a far different manner than marketing.

Using our extensive experience across a number of different companies and industries, SilverMoon Creative Design can customize a plan that includes system design, deployment and training to ensure you get them most from your investment.

We offer the best of both worlds: the full-featured functionality of Microsoft Exchange combined with the cost benefits of the cloud. SilverMoon Creative Design's hosted Exchange, Skype for Business and SharePoint are delivered over the internet, letting you preserve capital you would otherwise invest in on premise hardware and server software. With no maintenance to perform or upgrades to pay for, SilverMoon Creative Design's simple monthly per-user rate lowers your expenses while making them predictable and manageable. Companies that excel in communications find they have higher employee engagement leading to greater satisfaction, innovation and overall performance. By working with SilverMoon Creative Design to implement a customized plan, using state-of-the-art tools, you’ll be putting your company on the path to success.


Database


Our database management solutions include:

Database administration, database patching, database upgrades, performance analysis and tuning. With a SilverMoon Creative Design database management solution in place, you can devote less IT resources to routine maintenance and troubleshooting.

Database Management Solutions

You can devote less IT resources to routine database maintenance and troubleshooting. Leverage the expertise of SilverMoon Creative Design’s world-class DBAs.

Focus more on initiatives that help grow your business and drive innovation.

Database management can be complex, resource-intensive, and often times requires a deep bench of experts to maintain. Not to mention, it’s a vital component of your business’ success. Trust SilverMoon Creative Design’s experienced DBAs to keep your mission-critical databases running at peak performance.

With a SilverMoon Creative Design database management solution in place, you can devote less IT resources to routine maintenance and troubleshooting; freeing them to focus more on initiatives that help grow your business and drive innovation.

Our team of database experts are proficient in all major databases including Oracle and Microsoft SQL Server database technologies.

Our database management solutions include:

  • Database Administration
  • Database Patching
  • Database Upgrades
  • Performance Analysis and Tuning

We focus on your database so you can focus on the data that drives your business.


Network


Your network is critical to your business.

Monitoring and managing its components such as firewalls, routers, switches and load balancers can be time consuming and often times not the most effective utilization of IT resources. As such, many organizations have come to realize that keeping on top of their network infrastructure can be better handled by a third party provider. We provide our customers with remote, enterprise-wide network management and monitoring.

  • Network discovery and analysis.
  • Trouble reporting and resolution.
  • Network security management.
  • Increase Your Network Availability

Your network is critical to your business. Monitoring and managing its components such as firewalls, routers, switches and load balancers can be time consuming and often times not the most effective utilization of IT resources. As such, many organizations have come to realize that keeping on top of their network infrastructure can be better handled by a third-party provider. SilverMoon Creative Design provide our customers with remote, enterprise-wide network management and monitoring. We take full responsibility of your day-to-day network operations and maintenance, freeing your internal IT resources to focus on initiatives that help meet your core business’ needs.

Our comprehensive network management services include:

  • Network discovery and analysis
  • Trouble reporting and resolution
  • Trend usage analysis and capacity planning
  • Network security management
Free yourself to focus on your business, not your network.


Security And Compliance


We are partners in keeping your environment safe, secure and in compliance. Businesses must keep confidential information protected. The company's proprietary data can be accessed by another managed hosting service provider or an internal user without appropriate clearance. It can be accessed even by a competitor.

All companies must feel comfortable about their security capabilities. This will determine their degree of engagement, choose specific information to share, and what services they will contract from a managed services provider. Trust has always been a factor between organizations and is especially important when discussing security and compliance.

When choosing a managed services provider, it is important for IT leaders to explore a service provider's security processes and procedures thoroughly and not focus just on technology. Check that certifications are in place and that it has a fully staffed security operations center (SOC) as part of the solution. In the case that your organization requires specialized industry compliance (i.e.: PCI-DSS, HIPAA, etc.), ensure that the provider have the necessary regulatory compliances in place. Every managed services provider should be able to articulate security policies and procedures in a formal security policy document that can be provided to prospects and customers.

At SilverMoon Creative Design, our approach to customer's security concerns is demonstrated in our security framework. We base our work on the core principles of the CIA Triad: Confidentiality, Integrity and Availability.

The framework encompasses our managed services solutions. Everything we do for our partners is built and managed to strict best practices that provide a level of operational excellence achieved through rigorous ITIL process and procedure, best-in-class technology, tier 3 certified data centers and truly remarkable engineering talent. Our technical security controls are designed to industry consensus best practices by a team of senior security engineers with multiple security and vendor certifications. Security by design means that SilverMoon Creative Design builds solutions, specifically for your company and your unique needs, from the ground up with every tedious but critical detail considered for security and risk implications. It’s this attention to detail that has made SilverMoon Creative Design a preferred IT compliance partner for companies of all sizes, in just about every industry from coast-to-coast.


Servers


Optimizing your server infrastructure.

For your business to run smoothly, you must have complete confidence that your IT systems have been deployed and are being administered and managed with a high degree of expertise and efficiency. A managed server solution from SilverMoon Creative Design is an excellent way to ensure this.

We deliver just what the name managed servers implies. We set up servers designed and dedicated to meet your business needs.This ensures the highest level of security, availability, service, upgrade-ability, flexibility and scalability. Our security procedures meet the most stringent standards having been audited to ensure they are SSAE 16 Type II SOC1 compliant. This also means they meet most regulatory requirements including HIPAA, PCI and other standards. And because we manage the servers for you, we make sure they are compliant for the life of your contract.

SilverMoon Creative Design engineers work on your behalf to handle the day-to-day activities that can distract your IT professionals from more strategic initiatives. We ensure your mission-critical desktops and servers have the latest versions of your software and have the most recent security patches installed. We are dedicated to providing advanced monitoring, patching and issue resolution for your IT infrastructure.

In addition, we provide comprehensive remote support services. Our team of experienced, certified and responsive staff is there 24/7/365 monitoring servers and data to anticipate any potential issues and fix them before they become problems.

SilverMoon Creative Design’s managed servers solution comes with a high level of professional support, saving you time and money that can be better spent elsewhere. Cutting down on staff hiring and training can seriously help your bottom line and streamline business operations. It also gives your current IT staff the breathing room to focus on more strategic needs of the organization.

Managed servers Include:

  • Single point of contact
  • Guaranteed response time
  • 24/7/365 monitoring of critical services
  • Patch updates
  • Remote support for issue resolution
  • Reporting for capacity planning


Storage


Managed cloud storage:

Ensures your data is available anywhere at any time and can be accessed on desktops, laptops, or even mobile devices like smartphones and tablets.

Is perfect for dynamic businesses or those with a widely distributed workforce that needs to access their data from multiple locations in a variety of time zones.

Managed cloud storage reduces capital expenditures by hosting your data on distributed resources that are highly scalable and fault tolerant.

Keep your mission-critical data safe.

Businesses of all sizes that are looking for a flexible, accessible, affordable and secure way to store their data are turning to the cloud. When set up properly, managed cloud storage reduces capital expenditures by hosting your data on distributed resources that are highly scalable and fault tolerant. No longer do you need an array of servers in house, taking up valuable space and using expensive electricity. Whether your cloud is made up of dedicated servers in data centers or exists on public servers, you only pay for the space you use.

Managed cloud storage ensures your data is available anywhere at any time and can be accessed on desktops, laptops, or even mobile devices like smartphones and tablets. Managed cloud storage is perfect for dynamic businesses or those with a widely distributed workforce that needs to access their data from multiple locations in a variety of time zones. Let us tailor a solution to meet your storage requirements.

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Contact Info

Silvermoon Creative Design can be reached during normal business hours by phone or by e-mail.

If you have questions about our services, projects, availability and/or management and staff, please feel free to contact us during normal business hours by phone or use the online contact form and we will respond within one business day.

Silvermoon Creative Design

Telephone: (704) 776-2858

Email: admin@silvermooncreativedesign.com

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